Support

As a world-leading supplier of microwave hardware, EM Solutions is proud of its design and manufacturing capability. However, our support does not stop once the product leaves our factory; it extends throughout our entire partnership with the customer.

EM Solutions is a vertically integrated company, with its R&D, Design and Engineering, Manufacturing, and Support teams housed in the one facility. With a full complement of support services, EM Solutions can provide complete through-life support to reduce your total life cycle cost and provide you, as system integrator, with the flexibility and assurance you expect, from design through to post-sales support.

Engineering Support

→ For information regarding our engineering services, click here.

Project Management

Meeting technical specifications is just one expectation customers normally have of their equipment suppliers; delivering as promised, and being kept informed of any issues, risks, and delays is another. EM Solutions assigns a project manager for all customer orders, and promises to communicate with you throughout the entire pre-sales, design and manufacture, and support phases of your project.

Our goal is to become your preferred partner. Our project managers offer you the peace of mind that comes from anticipating your needs, mitigating any risks, communicating the project status, and doing what it takes to exceed your expectations.

EM Solutions has participated in many projects for the defence community, under a prime contractor with strict quality and project management guidelines. The systems engineering approach of prime contractors such as Thales, British Aerospace, and Astrium are well known to EM Solutions, and the company is comfortable with even the toughest project control guidelines used by these aerospace leaders. We are happy to provide references from these companies that will attest to our ability to successfully manage projects, and to deliver quality products that meet the highest engineering and project standards.

Through-life support

Other manufacturers might think that the hard work is done after they ship your first order. At EM Solutions, our work is only just beginning. To fully support you, we offer a variety of ongoing services:

Build to print

EM Solutions is a certified ISO9001:2008 manufacturer, with an accredited quality system and formal quality management processes. We manufacture to ensure that each product we ship meets full acceptance tests. We can also build designs from your own prints as well, to order.

Product certification 

To ensure that our products meet the relevant regulatory marks, standards and air interfaces, (such as CE, FCC, WGS etc.) we are able to undertake full certification processes with independent third-party regulatory bodies.

System testing

There might be specifications you cannot define or have not even foreseen when the time comes to integrate our product into your system. EM Solutions is flexible in its design methodology to allow for iteration and prototyping, to ensure our product works as intended, in your system. We also offer in-house thermal and vibration testing of most systems requiring measurement with VNA or VSA equipment up to 40GHz.

Extended warranty and maintenance

Normal warranty on all our products applies for one year from the date of receipt, but we are able to offer extended warranty and maintenance around the globe for longer periods, depending on the nature of the application.

Remote product monitoring and operations 24/7

Some systems and networks require alarms and signals to be monitored around the clock. As a second or third level point of escalation in your operational management process, we are able to do this for you, alert you through SMS and phone contact, and remotely login to many of our components, to relieve you of any performance worries.

Repair and replacement

EM Solutions offers a guaranteed repair service on all our components. We hope you will never need this service, since some of our components (such as LNBs) have never failed in the field from hundreds of units shipped. We can even provide you with repair options on components from other manufacturers.

Extended stocking of spare parts

If you are worried about obsolescence, and need your system to operate for a twenty year lifetime, let us know! We can tailor our stock of devices and components, and carry spare parts for up to twenty years, to provide certainty that your system will continue to operate as intended.